Shipping policy
Shipping & Delivery Policy
At LUCKNOWI BY MS, we are committed to delivering every order safely, securely
and within the estimated timelines. Each product is carefully inspected and securely
packaged before dispatch to ensure it reaches you in excellent condition.
Please read this Shipping & Delivery Policy carefully before placing your order.
Order Processing
Orders are processed after successful payment confirmation.
● Standard orders are generally processed within 1–2 business days.
● Products requiring custom dyeing, personalized processing or other
made-to-order services may require an additional 2–3 business days
before dispatch.
While we make every effort to dispatch orders within the estimated timeline, dispatch
may occasionally be delayed due to public holidays, festivals, government
restrictions, natural calamities, courier disruptions or other unforeseen circumstances
beyond our reasonable control.
Shipping Charges
Domestic Orders (Within India)
● We offer Free Shipping across India on all prepaid orders.
● At present, Cash on Delivery (COD) is not available.
● All orders must be completed using the prepaid payment methods available at
checkout.
Product prices displayed on our website are inclusive of applicable taxes
unless stated otherwise.
International Orders
International orders are accepted exclusively through WhatsApp.
Customers wishing to place an international order may contact our team directly to
place an order. Applicable shipping charges, estimated delivery timelines and
payment instructions will be shared during the order confirmation process.
Any customs duties, import taxes, handling charges or other fees imposed by the
destination country's authorities shall be the sole responsibility of the customer.
Estimated Delivery Timeline
Domestic Orders
After dispatch, orders are generally delivered within 4–6 working days, depending
on the delivery location. Orders involving custom dyeing, personalized processing or made-to-order services
may require additional preparation time before dispatch.
Delivery timelines are estimates only and may occasionally vary due to courier
operations, weather conditions, public holidays, remote delivery locations or other
factors beyond our reasonable control.
International Orders
Estimated delivery timelines for international orders will be communicated
individually during order confirmation via WhatsApp.
Actual delivery may vary depending on the destination country, customs clearance
procedures and the courier partner.
Shipment Tracking
Once your order has been dispatched, you will receive a shipment confirmation
along with your tracking details through the email address provided while placing the order.
You may use the tracking information to monitor the status of your shipment until
delivery.
Shipping Partners
To ensure safe and reliable delivery, we work with trusted logistics partners, including
DTDC and other reputed courier service providers.
The courier partner assigned to your shipment may vary depending on your delivery
location, service availability and operational requirements.
Delivery Address
Customers are responsible for providing complete, accurate and up-to-date shipping
information while placing an order.
LUCKNOWI BY MS shall not be responsible for delays, failed deliveries or losses
arising from incorrect, incomplete or inaccurate shipping information provided by the
customer.
If an order is returned to us due to an incorrect address, refusal to accept delivery or
repeated unsuccessful delivery attempts, additional shipping charges may apply for
re-dispatch.
Delivery Delays
While we strive to deliver every order within the estimated timelines, delays may
occasionally occur due to circumstances beyond our control, including but not limited
to:
● Adverse weather conditions.
● Public holidays or festivals.
● Government regulations or restrictions.
● Natural disasters.
● Courier network disruptions.
● Customs clearance procedures for international shipments.
● Remote or difficult-to-service delivery locations.
Such delays shall not constitute grounds for cancellation, refund or compensation.
Order Issues
If you receive an incorrect product or believe your order has a manufacturing defect,
please notify our Customer Support Team within 48 hours of delivery.
To help us investigate your request efficiently, please provide:
● Your order number.
● A complete unboxing video recorded from the beginning without any cuts or
edits.
● Clear photographs of the product received.
All such requests will be reviewed in accordance with our Refund, Return,
Exchange & Cancellation Policy.
Need Assistance?
If you experience any difficulty tracking your shipment or your order has not been
delivered within the expected timeframe, please contact our Customer Support
Team.
We will coordinate with the courier partner and keep you informed regarding the
latest status of your shipment.
Contact Us
This website is operated by LUCKNOWI BY MS.
For any questions regarding shipping or delivery, please contact us:
Email: info@lucknowibyms.com
WhatsApp: +91 9889329945
Customer Support Hours
Monday – Saturday: 10:00 AM – 7:00 PM (IST)
Sunday: Closed
By placing an order through this website, you acknowledge that you have read,
understood and agreed to this Shipping & Delivery Policy.