Refund policy

Return, Refund, Exchange & Cancellation Policy

At LUCKNOWI BY MS, every product is thoughtfully handcrafted by skilled artisans 
and undergoes strict quality inspections before dispatch to ensure it meets our 
quality standards. We encourage our customers to read this Refund, Return, 
Exchange & Cancellation Policy carefully before placing an order.

Order Cancellation

Orders are processed promptly after successful payment confirmation to ensure 
timely dispatch. 
Cancellation requests may be submitted only before order processing begins by 
emailing us at info@lucknowibyms.com. 
Please note that submitting a cancellation request does not guarantee cancellation. 
Orders can only be cancelled after confirmation from LUCKNOWI BY MS. Once an 
order has entered processing or has been dispatched, it cannot be cancelled.

If a cancellation request is approved before processing begins, the order value will 
be issued as a Credit Note, valid for 3 months from the date of issue. 
In exceptional circumstances where a monetary refund is approved instead of a 
Credit Note, LUCKNOWI BY MS reserves the right to deduct 6% of the order 
value towards payment gateway and order processing charges, to the extent 
permitted under applicable law. 

Returns & Refunds (Domestic Orders) 

As each product is handcrafted and prepared with meticulous attention to detail, we 
generally do not accept returns or provide refunds once an order has been 
delivered. 
However, if you receive an incorrect product or a product with a verified 
manufacturing defect, please contact our Customer Support Team within 48 hours 
(2 days) of receiving your order. 
To enable us to assess your request fairly, the following are mandatory:

An unboxing video recorded from the beginning without any cuts or edits. 
● Clear photographs and unboxing video of the product and packaging. 
● Your order number and a brief description of the issue. 
Once the request is received, our Quality Team will review the submitted evidence. If 
the claim is verified, upon successful verification, LUCKNOWI BY MS will 
provide an appropriate resolution in accordance with this Policy and 
applicable law which may include a replacement, repair, Credit Note or refund, 
where deemed appropriate.

Approved refunds, if any, will be processed within 7–10 business days after 
verification and approval. The refund will be credited to the original payment method 
used while placing the order. The time taken for the amount to reflect in your account 
may vary depending on your bank or payment service provider. 
Where a refund is approved instead of a Credit Note, 6% of the order value 
may be deducted towards payment gateway and order processing charges, where 
applicable and permitted by law. 
If return of the product is required for verification, the applicable return shipping 
charges shall be borne by the customer unless otherwise communicated by 
LUCKNOWI BY MS.

Exchange Policy 

As our collections feature handcrafted embroidery and artisanal workmanship, we do 
not offer exchanges based on personal preferences, including changes of size, 
color, design or style after delivery. 
Customers are requested to review the product description, size information and 
product images carefully before placing an order. If you require assistance in 
selecting the appropriate product or size, our Customer Support Team will be happy to assist you before purchase. 
If an incorrect product or a product with a verified manufacturing defect is received, 
please refer to the Returns & Refunds section above. Upon successful verification, 
an appropriate resolution will be provided at the sole discretion of LUCKNOWI BY 
MS. 

International Orders 

International orders are accepted exclusively through WhatsApp. 
All international orders are considered final once confirmed. Accordingly, 
international orders are not eligible for cancellation, return, exchange or refund 
after confirmation.

Customers are requested to carefully review all order details before confirming an 
international purchase. 
Returns, Refunds or Exchanges Will Not Be Accepted In The Following Cases 
Requests will not be accepted under the following circumstances: 
● The request is submitted more than 48 hours (2 days) after delivery. 
● An unboxing video recorded from the beginning without interruption is not 
provided. 
● The product has been used, washed, altered, ironed or damaged after 
delivery. 
● Original tags, packaging, accessories or invoice are missing. 
● The request is based on a change of mind. 
● The request is based on size preference, color preference, design 
preference or any other personal preference. 
● The product is a customized, stitched or personalized order. 
● The product is a pre-order item. 
● Minor variations in color arising due to photography, lighting conditions, 
screen resolution or individual device display settings. 
● Minor variations in embroidery, handcrafted detailing, fabric texture or 
finishing that naturally occur due to the handmade nature of our products. 
● Products showing signs of physical damage caused after delivery. 
● Products that have undergone custom dyeing or any personalized processing, 
unless a verified manufacturing defect or an incorrect product has been confirmed by our Quality Team. 

Damaged, Defective or Incorrect Products

 If you receive a damaged, defective or incorrect product, please notify us within 48 
hours of delivery by sharing: 
● Your order number. 
● Clear photographs of the product. 
● A complete unboxing video recorded without cuts or edits. 
Upon successful verification by our Quality Team, LUCKNOWI BY MS will determine 
the most appropriate resolution, which may include a replacement, repair, Credit 
Note or refund, where applicable. 

Limitation of Liability 

LUCKNOWI BY MS reserves the right to decline any request that does not comply with the conditions set out in this Policy or where the submitted evidence is insufficient for 
verification. 
Our decision following inspection and verification shall be final in accordance with 
this Policy and applicable law. 

Contact Us 

This website is operated by LUCKNOWI BY MS. 
If you have any questions regarding returns, refunds, exchanges or cancellations, 
please contact us: 
Business Name: LUCKNOWI BY MS 
Email: info@lucknowibyms.com 
WhatsApp: +91 9889329945 
Customer Support Hours 
Monday – Saturday: 10:00 AM – 7:00 PM (IST)

By placing an order through this website, you acknowledge that you have read, 
understood and agreed to this Refund, Return, Exchange & Cancellation Policy.