Frequently Asked Questions
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1. How do I place an order?
Browse our collections, select your preferred product, add it to your cart, and proceed to checkout. Complete the payment to confirm your order.
2. How can I track my order?
Once your order has been dispatched, you will receive an email containing your shipment tracking details and tracking link.
3. Can I cancel or modify my order?
Cancellation requests can only be made before order processing begins. Please contact us immediately at info@lucknowibyms.com. Once an order has entered processing or has been dispatched, it cannot be cancelled or modified.
4. Do you accept returns or exchanges?
Returns, exchanges, refunds, and cancellations are subject to our Return, Exchange, Refund & Cancellation Policy. We recommend reviewing the policy for complete details and eligibility.
5. Will the product look exactly like the images?
Our garments are handcrafted using traditional Lucknowi Chikankari techniques. Slight variations in embroidery, fabric texture, or colour may occur due to the handcrafted nature of the products and differences in screen settings. These variations are a hallmark of authentic craftsmanship.
6. How can I contact LUCKNOWI BY MS?
For the quickest assistance, you can contact us on WhatsApp at +91 98893 29945 during our customer support hours. Alternatively, you may email us at info@lucknowibyms.com, and our team will be happy to assist you.